• Role: Claims Advocate
  • Location: London
  • University: Reading
  • Degree: Law

Natalie Faye Roberts

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What attracted you to the Aon Graduate Programme?
I took part in Aon internship and really enjoyed the opportunities I was given, the teams I was involved with and the corporate culture.

What have you learnt in your time at Aon?
I have been able to learn about the differences between business lines through my several rotations. I have been able to develop an understanding of how the policies respond, through training and through my exposure in real life instances to these claims.

The graduate scheme has also allowed me to work on several projects which have allowed me to meet with senior members within Aon and within the market, as well as developing my presentation skills and ability to partake in meetings and conference calls.

I have also been able to start to learn Spanish during my time at Aon, enabling me to have better communication with many of our clients who are Spanish speaking and our local office.

What does a typical day look like for you?
My days are very different, dependent on what is in my calendar and what the current status of any claims I am handling is. I often answer client queries, attend meetings or participate in conference calls throughout the day. As a claims advocate you spend less time out in the market, but more time liaising with the client to make expectations and the underwriter to help gain the maximum amount of coverage for the client which is available. I sometimes attend seminars in order to broaden my knowledge of the claims handling process and my specific business line.

What have you enjoyed most about your Graduate Programme?
I have really enjoyed all of the extra opportunities, including taking my ACII exams, participating in projects outside of my everyday role and attending training such as energy school.

What’s next for you at Aon?
My next rotation is within the Political Risks team and I hope to develop technical knowledge whilst learning about the different workings of my new team.

What advice would you give to someone considering applying for the 2019 Aon Graduate or Internship programme?
I would encourage a potential new candidate to really immerse themselves in the programme and the opportunities it offers and always offer to help out. The programme really offers an opportunity to expose you to a high level of training.

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