A claims manager receives, assesses and manages the claims made by policyholders on their insurance policy. They assess whether or not a claim is valid, whether or not it is fraudulent, then organise any action that’s needed, such as a payment being made to the claimant. Claims managers may get involved in loss adjusting.
Claims professionals can work directly for insurance companies, a dedicated claims management company or the claims team of an insurance broker. Some larger insurance companies include claims work as part of general graduate management training schemes. Graduate recruits usually undergo two years of intense on-the-job training. This is generally structured and supported by formal training courses, often in-house, and is likely to be followed by a further 2-3 years’ experience in underwriting risk and negotiating claims.